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Customer support

Contact

For an instant answer, ask in the chat – day or night. Or send us a message below and we will reply within 1 business day.

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AIR TEAM showroom — customer support at the headset desk

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How to reach us

  • Chat – the fastest answer. Our AI assistant replies straight away, day and night. On weekdays from 8:00 to 16:30 CET/CEST a colleague from customer service can take over. Ask about availability, prices, part numbers, delivery or your order.
  • Message – when you want a written answer. Use the form above for anything that needs more detail. We reply by e-mail within 1 business day.
  • Claims and withdrawals. Use the forms on the returns page; they ask for everything we need.

Part not in the shop, or need an installation?

  • Part not in the shop: request a quote. We check availability, documentation and lead time and send the quote by e-mail.
  • Garmin units sold only with installation: request the installation. AIR TEAM Service, an authorised Garmin dealer and EASA Part-145 maintenance organisation, installs the unit in your aircraft.
  • Headset repairs and ELT programming: order them at shop-service.airteam.eu.

Company details

AIR TEAM, s.r.o., Masarykovo náměstí 354, 664 71 Veverská Bítýška, Czech Republic. Company ID 28287517, VAT ID CZ28287517. Invoices and documents: airteam@airteam.eu.

Engineering, maintenance and company information: airteam.eu.