FAQ

No. Guest checkout is available. Programme prices for approved organisations apply only after login to an account linked to the company.

In your account, and in the e-mails we send when we accept and dispatch the order. The dispatch e-mail contains the tracking link.

Approved organisations get programme prices through the B2B Benefit Program. Apply with the form on the programme page, giving the legal name of the organisation, the VAT ID and a description of your purchases. AIR TEAM assigns the tier to the company account, and the prices apply after you log in with that account. Details: B2B Benefit Program.

Use the quote request. A quote needs the part number, quantity, required documentation and date.

Some units, in particular certain Garmin units, are sold only with installation by an authorised dealer. Use the installation request.

The condition is stated on the product page and is part of the agreed description.

• New: unused unit.
• Serviceable: used unit that has been tested or inspected and is fit for service.
• Overhauled: unit overhauled to the manufacturer's data.
• Exchange: a serviceable or overhauled unit in exchange for your unit (core); a core deposit applies.
• Repair programme: your own unit is repaired and returned to you.

A used, serviceable, overhauled or exchange unit may show wear consistent with its condition.

For many avionics units, yes, through repair or exchange programmes. Send the part number, the serial number and a description of the fault through the quote request. Headset repair and ELT programming: service.airteam.eu.

The buyer confirms eligibility and compatibility for the aircraft and has the part installed and released to service by an approved organisation. We confirm suitability for a specific aircraft only in writing.

Every shipment includes our certificate of conformity. An 8130-3 or EASA Form 1 is supplied only where the product page states it or where it is ordered. Availability depends on the manufacturer; the price is typically €25–150.

For some goods, yes. Orders are screened under EU export-control and sanctions rules and, for goods of US origin, the US Export Administration Regulations and ITAR. We may ask for end-use and end-user information and may refuse or cancel an order if the screening requires it. Goods must not be re-exported to Russia or Belarus. Details: Terms and Conditions, clauses 7.6 and 7.7.

After payment, once all items are in stock. Items not in stock are ordered from the supplier after payment, and the delivery date is an estimate.

Write to airteam@airteam.eu before dispatch. Consumers may withdraw within 14 days of delivery. A business may cancel an accepted order only with our consent; the Terms set a cancellation fee of 30%.

For exchange units, you pay a deposit in addition to the price. It is refunded when an eligible core is returned within 30 days, or within the period on the product page.

DPD, PPL and DHL, depending on the destination and the parcel. The price is shown in the checkout. Dangerous goods outside the EU are shipped on the basis of a quote. Details: Shipping.

Card, Shop Pay, Apple Pay or Google Pay, bank transfer in advance, cash on delivery in the Czech Republic up to CZK 50,000, and invoice for approved business accounts. Details: Payment.

EU businesses enter the company name and a valid VAT ID in the checkout; the billing country must match the VAT registration. Deliveries outside the EU are invoiced without VAT. Details: Purchase without VAT.

Consumers may withdraw within 14 days of delivery and pay the cost of the return. Businesses cannot return goods without a defect. Procedure: Returns.

Consumers have the statutory rights for defects. Business buyers receive the manufacturer's warranty, which AIR TEAM passes on, and the remedies set out in the Terms and Conditions. Claims: Returns.

The shop does not run a points programme. Any one-off conversion of earlier balances is communicated individually by e-mail. Details: B2B Benefit Program.