Effective from 18 October 2026
1. Seller and scope
1.1 These General Terms and Conditions ("Terms") govern every contract for the sale of goods and related services concluded through the online shop at shop.airteam.eu (the "Shop") between AIR TEAM, s.r.o., Masarykovo náměstí 354, 664 71 Veverská Bítýška, Czech Republic, Company ID 28287517, VAT ID CZ28287517, registered in the Commercial Register kept by the Regional Court in Brno, Section C, File 58709 (the "Seller"), and the buyer (the "Buyer").
1.2 Contact: e-mail airteam@airteam.eu, telephone +420 725 508 058, the chat on the Shop and the contact form. Customer service hours are Monday to Friday, 8:00–16:30 CET/CEST.
1.3 The Seller sells only on these Terms. Terms of the Buyer do not apply, even if the Seller does not object to them. A deviation from these Terms is valid only if the Seller confirms it in writing.
1.4 Goods are sold for use in aviation. Delivery does not include installation, inspection, certification or release to service.
2. Definitions
2.1 A Consumer is a natural person who buys outside their trade, business or profession.
2.2 A Business Buyer is any Buyer who is not a Consumer. A Buyer who enters a company ID or VAT ID, buys through a company account or orders for an organisation declares that it buys within its business. The Seller relies on this declaration, and the Buyer bears the consequences if it is incorrect.
2.3 A Third-Country Buyer is a Buyer whose delivery address is outside the European Union and the European Economic Area.
2.4 Where these Terms give a right only to Consumers, a Business Buyer does not have that right. Provisions marked "Business Buyers" apply only to Business Buyers and contain limitations of their rights; by sending an order, the Business Buyer expressly accepts them.
3. Language and versions
3.1 The contract is concluded in the language of the Shop version used for the order. Where a Consumer uses a language version, that version governs the Consumer's contract. For a Business Buyer, the English version prevails.
3.2 The Seller archives the concluded contract electronically. The Buyer receives these Terms with the confirmation of the contract by e-mail and can store and print them.
4. Conclusion of the contract
4.1 The presentation of goods on the Shop is not an offer. The Seller is not obliged to conclude a contract. Section 1732(2) of the Czech Civil Code does not apply.
4.2 The order sent through the checkout is the Buyer's offer. Before sending it, the Buyer can check and correct all entered data.
4.3 The Seller confirms receipt of the order by e-mail. This confirmation is not an acceptance. The contract is concluded only when the Seller accepts the order by e-mail or dispatches the goods, whichever comes first. The Seller confirms the concluded contract, with these Terms, by e-mail without undue delay and at the latest on delivery. If the Seller does not accept an order, it refunds any payment without undue delay.
4.4 The Seller may refuse an order without giving reasons. The Seller may in particular ask for additional confirmation of an order above CZK 100,000 including VAT, refuse a Buyer who is in default or breached an earlier contract, and refuse an order that fails export or sanctions screening.
4.5 Request for quote. Goods marked as quote-only cannot be bought through the cart. The contract for them is concluded only when the Buyer accepts the Seller's written quote.
4.6 Install-only units. Some units, in particular certain Garmin units, are sold only with installation by an authorised dealer. These units are not sold as goods only. Installation is offered under a separate service contract.
4.7 Goods not in stock and pre-orders. For goods not in stock, the price and delivery date shown are estimates, and the Seller accepts the order only after the supplier confirms the price and availability. If they differ, the Seller sends a new offer, which the Buyer may accept or decline free of charge. If, after acceptance, the supplier finally fails to deliver for reasons beyond the Seller's control, the Seller may withdraw from the contract, informs the Buyer without undue delay and refunds all payments within 14 days.
5. Prices and payment
5.1 Prices for Consumers are shown including the VAT of the delivery country. Prices for Business Buyers may also be shown excluding VAT. The price payable, including VAT where it applies, shipping and any core deposit, is the amount shown at the end of the checkout before the order is sent.
5.2 Obvious price error. If the price shown is obviously wrong, in particular because of a technical or typing error, and the Buyer knew or must have known this given the usual price of the goods, no contract is concluded at that price. If the order has already been accepted, the Seller may withdraw within 14 days of acceptance and refunds all payments within 14 days of withdrawal.
5.3 Discount codes cannot be combined unless the promotion says so.
5.4 Payment methods:
- card, Shop Pay, Apple Pay or Google Pay through Shopify Payments;
- bank transfer in advance; goods are dispatched after the amount is credited to the Seller's account;
- cash on delivery, for delivery in the Czech Republic up to CZK 50,000;
- invoice, only for approved Business Buyers under a separate credit arrangement.
5.5 The Seller may require full payment before dispatch for any order.
5.6 Ownership of the goods passes to the Buyer only upon full payment of the price.
5.7 VAT. A supply to a Business Buyer registered for VAT in another EU member state is exempt from Czech VAT if the goods are dispatched to another member state and the VAT ID is valid in the VIES system. Goods delivered outside the EU are invoiced without VAT. Unless the checkout shows these charges, the Buyer pays import duties, import VAT, customs clearance fees and any other charges in the destination country.
6. Delivery
6.1 The Seller ships from the Czech Republic. The carriers and shipping prices offered depend on the destination and the content of the cart and are shown at checkout. Dangerous goods, oversized items and certain destinations may be shipped only on the basis of an individual quote.
6.2 Delivery and dispatch dates are estimates unless the Seller confirms a fixed date in writing. Where no delivery date is agreed with a Consumer, the goods are delivered within 30 days of the conclusion of the contract, and the Consumer's statutory rights in case of late delivery are not affected. The Seller may deliver in parts and charges shipping only once per order unless agreed otherwise.
6.3 Risk. For a Consumer, the risk of loss or damage passes when the Consumer or a person designated by the Consumer receives the goods. For a Business Buyer, the risk passes when the Seller hands the goods to the first carrier.
6.4 The Buyer checks the parcel on delivery. Visible damage to the parcel is recorded with the carrier. Business Buyers: hidden transport damage must be reported to the Seller within 2 business days of delivery; otherwise, claims for transport damage are excluded. A Consumer should report hidden transport damage as soon as possible; the Consumer's statutory rights are not affected.
6.5 If delivery fails for reasons on the Buyer's side, such as a wrong address or a refused parcel, the Buyer pays the costs of return and of any new dispatch.
7. Aviation goods
7.1 Airworthiness and installation. The Buyer is responsible for confirming that the goods are eligible and compatible with the aircraft, type certificate, STC and configuration concerned, and that the installation is performed and released to service by an organisation or person approved for that work. Information on the Shop, in manuals and in drawings is general and does not confirm suitability for a particular aircraft or purpose. A suitability statement binds the Seller only if the Seller gives it in writing for the specific aircraft.
7.2 Documentation. Every shipment includes the Seller's certificate of conformity. An FAA Form 8130-3, EASA Form 1 or other release document is supplied only where the product page states it or where it is ordered and paid for. The absence of a document that was not ordered is not a defect.
7.3 Condition. The condition stated on the product page (New, Serviceable, Overhauled, Exchange or Repair programme) is part of the agreed description. A used, serviceable, overhauled or exchange unit is not defective because it shows wear consistent with its stated condition.
7.4 Core deposit and exchange. Where the checkout shows a core deposit, the Buyer pays the deposit in addition to the price. The deposit is refunded only if the Buyer returns an eligible core within 30 days of delivery, or within the period stated on the product page, in the condition required by the exchange programme. A late, incomplete, damaged or non-repairable core reduces or cancels the refund.
7.5 Dangerous goods. Lithium batteries, emergency locator transmitters and other dangerous goods are shipped under the applicable dangerous-goods rules. The Buyer returns such goods only after the Seller's instruction and with the required documentation.
7.6 Export control and sanctions. The Buyer complies with all export-control and sanctions laws applicable to the goods, including Regulation (EU) 2021/821, EU sanctions regulations and, for goods of US origin, the US Export Administration Regulations and ITAR. Availability on the Shop is not an export licence. The Seller may refuse, suspend or cancel an order if screening requires it. The Buyer provides end-use and end-user information on request. The Buyer confirms that it is not, and is not owned or controlled by, a person subject to EU, UN, UK or US sanctions.
7.7 No re-export to Russia or Belarus. The Buyer shall not sell, supply, transfer or export, directly or indirectly, to the Russian Federation or Belarus or for use there any goods supplied under or in connection with this contract, including goods falling under Article 12g of Council Regulation (EU) No 833/2014 or Article 8g of Council Regulation (EC) No 765/2006, and shall impose the same obligation on any further buyer. A breach is a material breach of contract, and the Seller may withdraw from the contract. A Business Buyer in breach pays a contractual penalty equal to the price of the goods concerned, without prejudice to damages. The Buyer informs the Seller without delay of any attempt by a third party to circumvent this clause.
8. Right of withdrawal for Consumers
8.1 Who has the right. A Consumer may withdraw from the contract within 14 days without giving any reason. A Business Buyer has no right of withdrawal. The Seller does not accept returns of goods without a defect outside the statutory right of withdrawal. Any exception requires an individual written agreement and creates no claim for future orders.
8.2 Withdrawal period. The period ends 14 days after the day on which the Consumer, or a third party other than the carrier designated by the Consumer, acquires physical possession of the goods. For an order of several goods delivered separately, it ends 14 days after the last item is received.
8.3 How to withdraw. The Consumer informs the Seller of the decision to withdraw by an unequivocal statement, in particular through the function "Withdraw from contract here" on the Returns page, which is available throughout the withdrawal period, by e-mail to airteam@airteam.eu or by post to the registered office. The model withdrawal form may be used but is not obligatory. The period is met if the statement is sent before it expires. The Seller acknowledges receipt of a withdrawal sent online or by e-mail without undue delay by e-mail, stating its content and the date and time it was sent.
8.4 Effects of withdrawal. The Seller refunds all payments received from the Consumer, including the costs of delivery (except supplementary costs resulting from a delivery type other than the least expensive standard delivery offered), without undue delay and in any event within 14 days of the day the Seller is informed of the withdrawal. The Seller uses the same means of payment as the Consumer used, unless expressly agreed otherwise; the Consumer incurs no fees as a result. The Seller may withhold the refund until it has received the goods back or the Consumer has supplied evidence of having sent them back, whichever is earlier.
8.5 Return of goods. The Consumer sends the goods back without undue delay and in any event within 14 days of withdrawal to the address the Seller provides. The Consumer bears the direct cost of returning the goods. For goods that cannot be returned by normal post, such as dangerous goods or bulky items, the cost is estimated at up to EUR 150. The Consumer is liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning. Installing the goods in an aircraft or other equipment, programming them, or removing seals, tamper labels or release documentation goes beyond that handling. If the goods can then no longer be sold as new or with their original release documentation, the diminished value may reach the full price.
8.6 Exceptions. The right of withdrawal does not apply to:
- goods made to the Consumer's specifications or clearly personalised, including units programmed for the Consumer (for example an emergency locator transmitter coded to an aircraft), cut-to-length hoses and cables, and engraved items;
- sealed goods that are not suitable for return for health protection or hygiene reasons, such as headset ear seals and oxygen masks, once unsealed after delivery;
- sealed audio or video recordings or computer software, including navigation databases and software licences, once unsealed after delivery;
- digital content not supplied on a tangible medium, once performance has begun with the Consumer's prior express consent and acknowledgement that the right is lost;
- goods that, after delivery, are by their nature inseparably mixed with other items;
- services fully performed with the Consumer's prior express consent and acknowledgement that the right of withdrawal is lost once the contract is fully performed.
8.7 If a Consumer withdraws from a contract for an exchange unit and returns the unit under clause 8.5, the Seller refunds the core deposit with the price, and no core is due. Otherwise the core deposit follows clause 7.4.
9. Defects
Consumers
9.1 The Seller is liable to the Consumer for defects under the statutory rules on lack of conformity. The Consumer may claim a defect that appears within 24 months of receipt. For goods sold as used, serviceable, overhauled or exchange, the Consumer and the Seller agree a period of 12 months; the condition is stated on the product page and accepted with the order. A defect that appears within one year of receipt is presumed to have existed on receipt. Where the mandatory law of the Consumer's country of habitual residence grants more, that law applies.
9.2 The Seller is not liable for wear consistent with the stated condition or with use, for a defect for which the price was reduced, or for a defect caused by improper installation, use or maintenance, including installation by a person not approved for the work.
9.3 The Consumer reports a defect through the Returns page or by e-mail to airteam@airteam.eu with the order number and a description, ideally with photographs, and returns the goods after the Seller's instruction. The Seller confirms the claim in text form, stating its date, content and the remedy requested, and settles it within 30 days of the claim unless a longer period is agreed with the Consumer after the claim is made. If the claim is justified, the Seller pays the necessary costs of return.
Business Buyers
9.4 Business Buyers. The Seller acts as a distributor and gives no warranty of quality of its own. A Business Buyer has only the rights under the manufacturer's warranty, which the Seller passes on, and the remedies in clause 9.6. Sections 1914 to 1925 and 2099 to 2117 of the Czech Civil Code and any other statutory liability for defects are excluded to the extent permitted by law.
9.5 Business Buyers. The Business Buyer inspects the goods without delay on delivery. A visible defect, a wrong item or a shortage must be reported within 3 business days of delivery, and a hidden defect within 14 days of its discovery but no later than 12 months after delivery, unless the manufacturer's warranty provides a longer period for claims under that warranty. A defect not reported in time cannot be claimed.
9.6 Business Buyers. For a justified claim, the Seller may at its choice repair the goods, replace them or refund the price against return of the goods. The Business Buyer has no other claims arising from the defect. The Business Buyer bears the costs of transport to the Seller or the manufacturer and the costs of removal and reinstallation. If the claim is not justified, the Seller may charge the costs of testing and return shipping.
9.7 Business Buyers. Other claims of a Business Buyer under the contract become time-barred one year after delivery.
10. Liability
10.1 Nothing in these Terms limits liability for damage caused intentionally or by gross negligence, for harm to a person's natural rights, including life and health, or any liability that cannot be limited under the law applicable to a Consumer.
10.2 Business Buyers. Subject to clause 10.1, the Seller's total liability under or in connection with a contract is limited to the price of the goods concerned. The Seller is not liable for lost profit, loss of use, aircraft-on-ground costs, downtime, removal or installation costs, costs of replacement aircraft, claims of third parties or any indirect or consequential damage.
10.3 Business Buyers. The Seller is not liable for delay or failure caused by events beyond its reasonable control, including natural disasters, epidemics, war, sanctions, export restrictions, strikes, failures of suppliers or carriers and acts of authorities. In such a case, the Seller's obligations are suspended for the duration of the event. If the event lasts more than 60 days, either party may withdraw from the unperformed part of the contract.
11. Business Buyers: further terms
11.1 Cancellation. A Business Buyer may cancel or change an accepted order only with the Seller's written consent, which the Seller may make conditional on a cancellation fee of 30% of the price of the goods concerned. Goods ordered from a supplier for the Buyer, programmed or adapted goods and goods marked as non-cancellable cannot be cancelled. If the Business Buyer fails to take over the goods within 10 days of notice, it pays a contractual penalty of 30% of the price of the goods concerned and the storage costs, and the Seller may sell the goods under Section 2126 of the Czech Civil Code. Damages exceeding the fee or the penalty are not affected.
11.2 Credit. The Seller may grant a credit limit by separate agreement and may change, suspend or cancel it at any time. If the Business Buyer is in default, all amounts owed become due immediately and the Seller may suspend deliveries. Late payments bear statutory default interest.
11.3 The Business Buyer may not set off its claims against the Seller's claims and may not assign claims under the contract without the Seller's written consent.
11.4 The Business Buyer takes over the risk of a change of circumstances under Section 1765(2) of the Czech Civil Code; Sections 1764 to 1766 do not apply in its favour.
11.5 Programme prices and discounts (Crew, First Officer, Captain, affiliate codes) are granted at the Seller's discretion and can be changed or ended at any time with effect for future orders. They create no claim for the future.
11.6 Exchange units. Title to the core passes to the Seller on delivery of the exchange unit. If the core is beyond economic repair, incomplete or of a different part number or modification status, the Business Buyer pays the evaluation costs and the difference to the outright price.
11.7 Indemnity. The Business Buyer indemnifies the Seller against third-party claims arising from the installation, release to service, use, resale or export of the goods by or for the Business Buyer, except where caused by the Seller's intent or gross negligence.
11.8 Shelf-life items are supplied with the remaining shelf life stated in their documentation; expiry after delivery is not a defect. Software and navigation databases are licensed under the manufacturer's terms, to which the Seller is not a party.
12. Third-Country Buyers
12.1 A Third-Country Buyer who is a Business Buyer has rights in case of defects only under clauses 9.4 to 9.7. A Third-Country Buyer who is a Consumer has the rights under clauses 8 and 9 and any rights that cannot be excluded under the law of their country of habitual residence.
12.2 DISCLAIMER OF IMPLIED WARRANTIES. TO THE FULLEST EXTENT PERMITTED BY LAW, GOODS ARE SOLD TO THIRD-COUNTRY BUSINESS BUYERS "AS IS", AND THE SELLER DISCLAIMS ALL IMPLIED WARRANTIES AND CONDITIONS, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE MANUFACTURER'S WARRANTY IS GIVEN BY THE MANUFACTURER, NOT BY THE SELLER. NOTHING EXCLUDES RIGHTS THAT CANNOT BE EXCLUDED BY LAW, INCLUDING UNDER THE AUSTRALIAN CONSUMER LAW; FOR GOODS NOT ORDINARILY ACQUIRED FOR PERSONAL USE, LIABILITY FOR A CONSUMER GUARANTEE IS LIMITED, AT THE SELLER'S OPTION, TO REPAIR, REPLACEMENT OR THE COST OF EITHER.
12.3 The Third-Country Buyer acts as importer of record and is responsible for import permits, duties and taxes, unless the checkout shows these charges.
13. Reviews
13.1 Product reviews on the Shop are collected through Judge.me and Trusted Shops. Review invitations are sent only to Buyers after a purchase on the Shop. Reviews marked as verified come from such invitations. The Seller does not check other reviews for a prior purchase. The Seller publishes positive and negative reviews and does not pay for reviews.
14. Complaints and dispute resolution
14.1 Complaints are handled at airteam@airteam.eu.
14.2 A Consumer may submit a dispute to the Czech Trade Inspection Authority (Česká obchodní inspekce, adr.coi.cz), which is the competent body for out-of-court resolution of consumer disputes with the Seller. A Consumer from another EU member state may contact the European Consumer Centre of their country. The Seller is not obliged to take part in any other out-of-court dispute-resolution procedure.
14.3 Supervisory authorities: the Czech Trade Inspection Authority for consumer protection, the Office for Personal Data Protection for personal data, and the Municipal Office of Kuřim, Trade Licensing Department, for the trade licence.
15. Personal data
15.1 The Seller processes personal data according to the Privacy Policy published on the Shop.
16. Final provisions
16.1 The contract and these Terms are governed by Czech law. The United Nations Convention on Contracts for the International Sale of Goods does not apply. For a Consumer, the choice of law does not deprive the Consumer of the protection of mandatory provisions of the law of the country of habitual residence.
16.2 Business Buyers. Disputes are decided exclusively by the court having jurisdiction for the Seller's registered office, namely the District Court for Brno-venkov or, where the regional court has first-instance jurisdiction, the Regional Court in Brno. A Consumer may also bring proceedings in the courts of their country of habitual residence.
16.3 The Seller may amend these Terms. The version in force when the order is sent applies to that order.
16.4 If any provision is invalid, the other provisions remain in force, and in relations with Business Buyers the invalid provision is replaced by a valid one with the closest meaning. This replacement does not apply against Consumers.
16.5 The Seller is not bound by any code of conduct.
16.6 These Terms take effect on 18 October 2026.
Additional information for Consumers in the United Kingdom
UK Consumers have the right to cancel described in clause 8 under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the statutory rights under the Consumer Rights Act 2015. Nothing in these Terms affects those statutory rights.